Ski Ward Cancellation and Refund Policy

Cancellations

Cancellations for all Ski Ward Programs will be put on the Ski Ward Snow Phone (508)842-6346 and posted on our website (www.skiward.com) by 12 noon for afternoon programs and 8am for weekend programs. Please use these resources only. Ski Ward Cancellation Policy states that a session will be rescheduled due to a school closing, extreme weather, high winds, thunder and lightening, and temperatures below 5 degrees. Any lesson canceled by Ski Ward will be added and made up; any personal cancellations on the client’s part will not be refunded or made up.

• First Tracks and Small Tracks lessons will not be held on holidays and school vacation periods, or if schools are cancelled.
• Additionally we do not offer make up classes if you choose not to come to a class due to inclement weather or other personal reasons. If a Ski Ward cancels, we will offer a make up class.
• We can not offer a refund on rental equipment, including helmets, or for participants who choose to withdraw from the program; gift cards may be issued at a pro-rated amount before the third session.
• If a ski or snowboard equipment package was purchased from Ski Ward a gift card will be issued for reimbursement of the program rental.

Private Lesson Reservation and Refund Policy:

• Private lessons are paid upon reservation.
• Ski Ward will reschedule a reservation if necessary.
• In all cases where a refund is issued it will be in the form of a Ski Ward Gift Card; no cash, checks, or credit card refunds will be issued.
• 24 hour notice must be given if you are unable to make your lesson or you will be charged the full price of the lesson.